Please note that we will be unable to dispatch any orders on Monday 3rd July. All orders placed between now and Tuesday will be dispatched from Tuesday 4th. Thank you!
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Baby Blog!

The Royal Baby


A huge congratulations to William & Kate, the Duke & Duchess of Cambridge on their first born son, our new Royal Baby, arriving at 4.24pm BST on 22/07/13 and weighing in at 8lb 6oz. Th...


(read more)
Shipping & Returns
Shipping:
At Rosebud Baby we offer 2 types of delivery for you.
  • Standard delivery costs 3.95 and takes up to 5 working days. Standard Delivery is free on orders over 50.00.
  • Next Day Delivery costs 7.95 and will be with you the next working day, providing you place your order before 1pm. Next day delivery is subject to stock availability and credit card authorisation.
    (Please note this service takes 1 working day, so if you order over the weekend we expect your order to arrive with you on the tuesday).
    (Please also note this service is not available for Northern Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands & Islands).
When you have chosen your required delivery just enter the one you want when you are checking out. We normally use courier service for deliveries, however, small orders may be sent via Royal Mail. If you have any special delivery instructions please be sure to include these when prompted when placing your order. A signature will be required upon delivery of your order so please make sure someone is in, or you have made alternative arrangements.

If an order is not collected and is returned to Rosebud Baby we will resend your order on request, but you will be charged again for postage, and we will not refund your original postage fee. Please contact us asap via email if this occurs.

Returns Policy:
Here at Rosebud Baby we hope you are happy with your goods. If, for any reason, you are unhappy with your purchases, please contact us by email so we can arrange a refund or exchange for you. Please note that we are only able to accept a return if it has been authorised by Rosebud Baby within 14 days of delivery, without exception, and must be in a re-saleable condition, in its original, undamaged packaging. Refunds will only be processed on receipt of returned goods by Rosebud Baby. Goods are returned to Rosebud Baby at your own cost. Refunds will not be given on the original postage cost. You will not be charged postage when we send an exchanged item to you. We recommend that you return goods using Recorded Delivery. And please always obtain proof of posting or a tracking number for returns.

Faulty Goods:
If for any reason you receive a faulty item please inform us immediately either by email or by phone, so we can either provide you with a full refund (including original postage) or a replacement. Please note that refunds will not be issued until goods have been received by Rosebud Baby.

Cancelled orders:
Please contact us immediately if you wish to cancel or amend your order. You cannot cancel or amend an order that has already been dispatched.

Stock Levels and shipping
If an item is out of stock this will show up when you place the item in your shopping cart. Many items, especially larger or heavier items, are not stocked but are ordered on request and this does not affect delivery times. This allows us to offer you a wider choice of products and pass on savings. We may also choose to have some items dropshipped to the customer from our supplier if this proves to be a more cost-effective method of shipping. This enables us to keep our shipping costs down for you, our customer. Please note that if an item is sent to you directly from our supplier we will post your invoice out to you separately. We will always inform you of the method of delivery for your order and include estimated delivery dates and tracking information if applicable.

If we are unable to get an item to you that you have ordered within the normal delivery times we will contact you and inform you of the expected availability date within 24 hours of you placing your order. You are then free to keep the item on back order and we will send it out to you at the first available date, or choose to be fully refunded. If only part of your order is not in stock, and you have not responded to our contact about the out of stock items within 24 hours of us contacting you, we will dispatch all in-stock items to you. Once dispatched, these items are no longer eligible to be cancelled if you choose to cancel the item on back-order.

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Rosebud Baby, 2 Claypool Road, Horwich, Bolton BL6 6HS, United Kingdom | Tel: 01204 667266 | Email: info@rosebudbaby.co.uk